This Shipping & Delivery Policy outlines the operational procedures, dispatch protocols, and delivery terms applicable to orders placed on www.dmostrade.com. All order fulfillment processes are managed by Démos trade Kft in compliance with European Union commerce regulations.
1. Delivery Coverage Area
dmostrade exclusively serves consumers within European territories. We do not accept or process orders for delivery outside of the European region.
2. Dispatch Facility & Address
All shipments originate directly from our corporate dispatch facility located in Hungary:
Dispatching Company: Démos trade Kft
Dispatch Facility Address: Budaörs, Baross u. 165, 2040, Hungary
3. Courier Partners & Estimated Shipping Times
To ensure dependable delivery service throughout Europe, we collaborate with established courier networks and postal services, utilizing carriers such as DHL, FedEx, UPS, or national postal operators.
Order Processing Time: Orders are processed, evaluated, and packed within 1 to 2 business days following order placement.
Transit Time: Standard delivery across European destinations typically requires 5 to 12 working days following order dispatch.
4. Automated Tracking & Notifications
Transparency during transit is maintained through automated email updates sent directly to the email address provided during checkout. Tracking notifications are sent at key operational stages, including:
Initial order dispatch from our facility
Parcel arrival at regional carrier transit hubs
Handover to local delivery agents for final delivery
5. Delayed or Non-Delivered Shipments
If an order exceeds the standard transit window of 12 working days, please contact customer support at camping@dmostrade.com.
Upon notification, our team will initiate a formal trace and investigation with the responsible carrier. Following verification of the transit status:
If the parcel is verified as lost or significantly delayed beyond reasonable thresholds, Démos trade Kft will either issue a full refund or arrange a replacement shipment at no additional cost.
6. Transfer of Risk
In full compliance with European Union consumer protection rules, the risk of loss or damage to goods remains with Démos trade Kft during transit and passes to the consumer only upon physical possession of the items by the customer or a designated third party.
7. Contact Details
For questions or updates regarding an active shipment, please reach out via our official contact points:
Brand Name: dmostrade
Operating Entity: Démos trade Kft
Address: Budaörs, Baross u. 165, 2040, Hungary
Email: camping@dmostrade.com
Telephone: +3614453730