Welcome to www.dmostrade.com (the “Site”). These Terms of Service (“Terms”) govern the use of our website and the purchase of outdoor lighting products offered by Démos trade Kft. By placing an order or browsing this Site, you agree to be bound by these Terms, which operate in full compliance with Hungarian business regulations and European Union consumer protection laws.
1. General Provisions & Business Identity
The website www.dmostrade.com is owned and operated by Démos trade Kft.
Brand Name: dmostrade
Operating Entity: Démos trade Kft
Registered Address: Budaörs, Baross u. 165, 2040, Hungary
Company Email: camping@dmostrade.com
Telephone: +3614453730
Official Website: www.dmostrade.com
Our products and commercial services are strictly intended for consumers residing within European territories.
2. Shipping & Delivery Terms
We partner with reliable regional courier services and postal networks across Europe (such as DHL, FedEx, UPS, or national postal services) to ensure efficient order delivery.
Transit Window: Standard shipping typically requires 5 to 12 working days from dispatch.
Order Tracking: Automated email notifications containing your tracking details will be sent to the email address provided at checkout during key operational stages, enabling you to track your order progress.
Delayed Deliveries: In the event that a shipment exceeds the standard delivery window, please contact our support team. We will initiate a formal investigation with the designated carrier and, depending on the outcome, issue a replacement or a full refund where appropriate.
Transfer of Risk: In accordance with European Consumer Rights directives, the risk of loss or damage to goods transfers to the consumer only when the consumer or a designated third party (other than the carrier) takes physical possession of the items.
3. Right of Withdrawal & Statutory Return Rights
14-Day Right of Withdrawal: Under European Union legal provisions, European consumers hold the statutory right to withdraw from a purchase contract within 14 calendar days from the day on which physical possession of the products is received, without stating a specific reason. To exercise this right, you must inform us via written communication at camping@dmostrade.com prior to the expiration of the 14-day period. Unless otherwise agreed or in cases of defective goods, the consumer is responsible for the direct cost of returning the items to our designated return facility.
Damaged or Defective Goods: If an item arrives damaged or exhibits manufacturing defects upon receipt, please contact customer service at camping@dmostrade.com within 48 hours with clear photo or video evidence of the issue and packaging. Upon verification, our team will provide instructions for a free replacement, return processing, or a full refund without unnecessary delay.
4. Pricing, Payments & Orders
All listed prices are displayed in Euros (€) and include applicable European taxes where mandatory by law. We reserve the right to verify purchase authorization and cancel orders in cases of obvious pricing discrepancies, administrative error, or suspected unauthorized transaction activity. Payments are processed securely at the point of order completion via our authorized payment provider, Stripe.
5. Intellectual Property Rights
All original photographic works, promotional media, brand elements, and written materials displayed across www.dmostrade.com are the exclusive intellectual property of Démos trade Kft or are used under verified lawful authority. Reproduction, distribution, or unauthorized commercial use of any content on this Site without explicit written permission is strictly prohibited.
6. Limitation of Liability & Applicable Law
Démos trade Kft maintains this Site and handles customer transactions with due professional care. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so under Hungarian law or mandatory European consumer rules.
These Terms shall be governed by and construed in accordance with the statutory laws of Hungary and the European Union. Any disputes arising in connection with these terms or purchases made through the Site shall be subject to the jurisdiction of the competent courts of Hungary, without prejudice to consumer rights to seek redress in their local country of residence within the EU.
7. Contact Information
For any formal notices, customer support enquiries, or legal inquiries regarding these Terms, please contact us at:
Email: camping@dmostrade.com
Telephone: +3614453730
Address: Démos trade Kft, Budaörs, Baross u. 165, 2040, Hungary