This Refund & Return Policy sets out the conditions and legal guidelines under which refunds, returns, and replacements are handled for purchases made on www.dmostrade.com. Operating as Démos trade Kft, our business complies with applicable European Union consumer protection framework regulations.
1. Statutory 14-Day Right of Withdrawal
In accordance with European Consumer Rights directives, consumers located within Europe have the legal right to withdraw from their purchase contract within 14 days of receiving physical possession of their goods, without providing any reason.
Notification: To exercise your right of withdrawal, you must submit a clear written notification to our customer service desk at camping@dmostrade.com prior to the expiration of the 14-day withdrawal period.
Return Address: Items returned under the statutory right of withdrawal must be shipped to our designated European return address:
Recipient: Démos trade Kft
Return Address: Budaörs, Baross u. 165, 2040, Hungary
Condition & Postage: Returned items should be sent back in reasonable, undamaged condition and in their original packaging where possible. Direct return postage costs are borne by the customer unless otherwise agreed or in cases of defective goods.
2. Damaged, Defective, or Incorrect Goods
If an item arrives damaged, defective, or incorrect upon receipt, please notify us within 48 hours of delivery.
Procedure: Contact our support team via email at camping@dmostrade.com including your order reference number and clear photographic or video evidence showing the product defect or transit damage.
Resolution: Following review and confirmation of the evidence by our customer service team, Démos trade Kft will promptly provide instructions for a free replacement order, return processing, or a full refund without unnecessary delay.
3. Transit Delays & Non-Delivery
We process shipments through established regional carrier services and postal networks (such as DHL, FedEx, UPS, or national postal carriers). Standard shipping across Europe requires 5 to 12 working days. Automated tracking emails are dispatched at key stages, including order dispatch, transit facility arrival, and local delivery.
Investigation Procedure: If an order has not arrived after the standard 12 working days transit period, please notify us at camping@dmostrade.com.
Resolution: Our team will initiate an official trace inquiry with the carrier. Depending on the carrier investigation findings, Démos trade Kft will issue a full refund or dispatch a replacement shipment.
4. Refund Processing & Payment Methods
Approved refunds are processed promptly to the original method of payment used during checkout.
Supported Payment Options: Refunds will be credited back to the original card or digital payment instrument used for purchase (including Visa, Mastercard, American Express, as well as digital wallets like Apple Pay and Google Pay).
Processing Timeline: Once issued, monetary refunds generally reflect on your account statement within standard banking processing cycles, typically taking 5 to 10 business days depending on your payment provider.
5. Official Contact Details
For inquiries or to submit a refund or withdrawal request, please contact our support team:
Brand Name: dmostrade
Operating Entity: Démos trade Kft
Address: Budaörs, Baross u. 165, 2040, Hungary
Email: camping@dmostrade.com
Telephone: +3614453730
Official Website: www.dmostrade.com