This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.dmostrade.com (the “Site”).
Démos trade Kft is committed to processing data in accordance with applicable data protection regulations, including the European Union General Data Protection Regulation (GDPR) and Hungarian national legislation.
1. Data Controller
The entity responsible for the processing of your personal data (the Data Controller) is:
Operating Company: Démos trade Kft
Brand Name: dmostrade
Registered Office Address: Budaörs, Baross u. 165, 2040, Hungary
Company Email: camping@dmostrade.com
Telephone: +3614453730
Official Website: www.dmostrade.com
2. Personal Information We Collect
When you visit the Site or place an order, we collect certain categories of information necessary to fulfill your request and manage our commercial operations:
Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect details including your name, billing address, shipping address, contact phone number, and email address.
Device and Browsing Data: We automatically receive standard technical information when you access the Site, such as your IP address, browser type, time zone settings, and basic interaction data, to ensure functional access to our website.
3. Purpose and Legal Basis for Data Processing
We process personal data under the following legal grounds provided by Article 6 of the GDPR:
Performance of a Contract: Processing order information is required to process transactions, manage order fulfillment, arrange delivery within Europe, and provide customer support services.
Legal Obligation: Processing tax, invoicing, and accounting records to comply with applicable Hungarian and European statutory duties.
Legitimate Interests: Processing website interaction data to maintain operational stability and assist in standard operational troubleshooting.
4. Payment Processing
All monetary transactions conducted on the Site are processed using Stripe, an external payment processing service provider.
When you place an order, your payment card data and transaction details are provided directly to Stripe. Démos trade Kft does not collect, process, or store full payment card numbers or card security codes on its own servers.
The handling of your payment data by Stripe is governed by Stripe’s privacy policy and standard data protection measures. Stripe acts as a data processor for the execution of payments and as an independent data controller for regulatory payment compliance.
5. Third-Party Data Sharing
We share personal data with external service providers only to the extent necessary to fulfill orders and perform standard operations:
Logistics & Delivery Partners: Name, shipping address, and phone number are shared with European postal and courier services exclusively to deliver purchased products.
Payment Processors: Transaction details are shared with Stripe to complete payment verification and handling.
Legal Compliance: We may disclose personal information if required by EU or Hungarian law, regulation, subpoena, or lawful governmental request.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with statutory retention periods under applicable law:
Commercial & Transaction Records: Invoices, purchase orders, and financial accounting data are retained for up to 8 years in accordance with Hungarian accounting and tax legislation.
Customer Support Records: General customer communication and correspondence are retained for up to 5 years following the resolution of the inquiry to assist with potential contractual claims under statutory limitation periods.
Browsing Logs: Standard technical connection logs are retained for a temporary period necessary for site security and operational stability.
7. Data Rights under European Law (GDPR)
If you are a resident of the European Union, you possess specific legal rights regarding your personal information:
Right of Access: You may request details regarding the personal data we hold about you.
Right to Rectification: You may request the correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data, subject to legal obligations requiring retention.
Right to Restrict or Object: You may request that we restrict or cease processing your data under certain circumstances.
Right to Data Portability: You may request a structured copy of the personal data you provided to us.
To exercise any of these rights, please contact our support desk at camping@dmostrade.com. You also retain the right to lodge a complaint with a supervisory authority, such as the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) or your local EU supervisory body.
8. Security Measures
Démos trade Kft maintains appropriate technical and organizational standard measures to safeguard personal data against unauthorized access, loss, or disclosure. Please note that no method of electronic transmission or storage over the internet can be considered completely immune to potential risks.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The modified terms will take effect immediately upon publication on www.dmostrade.com.